The operations staff of Always Express carefully monitors each shipment to avoid delay. Always Express takes a pro-active approach with every shipment rather than wait for delays to occur. When the occasional problem arises, we are set to respond. In the event of flight delays or cancellations, we immediately re-route your shipment in the most expeditious manner and advise you and your customer of the changes. Communication with our customers is essential. All of our shipments begin and end with the customer in mind.